With Linksys, I found I was left hanging out to dry, with no futher recourse.īy contrast I called D-Link technical support to ask a question about the PCI-Express config, got a (how do you say this?) not-offshore tech person who actually knew what he was talking about, and gave a useful and (it turned out) correct answer right away. Even Microsoft at least has an extensive online database so if you are persistant enough you can query your way into information you need on most issues. I am a software developer and I use tech support all the time for complicated issues - never, ever have I found support as bad as this. It is a support system designed to put people off, not to help them. I got several "just a minute, let me check with my supervisor" pauses, then the answer that came back was equally mindless. This is typical, but what is not typical is that there seems to be no where for the support person to go. The problem I ran into with Linksys support - and I tried chat (twice), phone, and email - is that it is only capable of the most superficial of support, essentially repeating what is already in the manual or on the web site. I'm happy to take good support from the moon, if it does the job.
Things to try if you have trouble: Download the newest drivers. I've got a dedicated self-acting installer. The AP will not provide the capability to be configured and managed as a stand-alone device (with exception of configuring connection parameters, i.e. The Linksys Wireless-N WUSN300N USB Wireless Adapter is the simple way to add wireless. Linksys Wireless-N USB Adapter WUSB300N Network Adapter IEEE 802. If there is no version number beside the model number on your Linksys product, the device is version 1.
The Windows 10 installed driver is MediaTek 5.1.16.0. Offshore support is less an issue than quality of support. The Linksys WUSB300N network adapter conforms to IEEE 802.11b, g, and draft n. It went in easy, works with XP and Vista (had to go fish for the Vista drivers, tho), and it barely slows down when the microwave oven is nuking someone's coffee. In fact the D-Link Dir655/DWA556 that replace the Lynksys setup has done all that and more. But with Wireless-N there should be enough extra signal to not crash and have to be reset as a minimum, and I had hoped it would actually allow continued connection when the microwave is on. Yes, microwave and wireless phones are going to degrade signal.
Do you think that after all the trouble I described, I hadn't done the obvious things like change channels, and download the latest drivers and the latest firmware? Duh.